New NOREF brief: Can you hear me? Taking mediation online: reflections from practice

In mediation, where trust-building and confidentiality are vital, the current shift towards virtual and online interactions brings a set of new challenges for practitioners. In this NOREF brief, authors Florence Mandelik and Ayat Mohamed summarise early takeaways from online engagements with and between civil actors in the context of mediation projects, focusing on the opportunities and challenges that virtual tools and online engagements bring to process design and implementation. In particular, it emphasises how active steps should be taken to foster the inclusion of traditionally marginalised groups, including women.